Cookie Policy

1. About this Cookie Policy

This Cookie Policy explains how AB Care Group Limited, trading as AB Pharmacy, uses cookies and similar technologies when you visit:

www.abpharmacy.co.uk

It explains:

• what cookies and similar technologies are;
• which services are used on our website;
• why those services are used;
• when your consent is required; and
• how you can accept, reject or change your privacy preferences.

This Cookie Policy should be read alongside our Privacy Notice and Website Terms and Conditions.

2. Who we are

AB Pharmacy is a trading name of AB Care Group Limited, a company registered in England and Wales.

Our details are:

Company name: AB Care Group Limited
Company number: 16514123
Registered office: 76 Harrowdene Road, Wembley, England, HA0 2JF
Trading name: AB Pharmacy
Pharmacy address: 20A Turner Road, Edgware, HA8 6AU
Website: www.abpharmacy.co.uk
Email: info@abpharmacy.co.uk
Telephone: To be confirmed

AB Care Group Limited is the controller of personal information collected through the website where it determines how and why that information is used.

3. What are cookies?

Cookies are small text files placed on your computer, telephone, tablet or other device when you visit a website.

Cookies may allow a website to:

• recognise a device;
• remember your privacy choices;
• provide website functions;
• maintain security;
• remember preferences; or
• understand how the website is being used.

Some cookies last only while your browser is open. These are known as session cookies.

Other cookies remain on your device for a set period or until you delete them. These are known as persistent cookies.

4. Similar technologies

Websites may also use technologies that operate in a similar way to cookies, including:

• tracking pixels;
• server logs;
• scripts;
• tags;
• local browser storage;
• session storage; and
• embedded third-party content.

References to cookies in this policy include similar storage and access technologies where appropriate.

5. Our cookie consent tool

When you first visit our website, you will be shown a privacy or cookie banner.

The banner allows you to:

• accept optional services;
• reject optional services;
• configure individual services;
• save your preferences; and
• change your preferences later.

The website’s privacy settings currently list:

• Website Translator;
• IONOS SiteAnalytics; and
• Google Maps.

Your privacy preferences are stored so that the website can remember whether you have accepted or rejected the optional services.

Essential technologies used to remember your cookie choices may operate without consent because they are necessary to provide the privacy-preference service you have requested.

6. Services used on our website

The following services were identified on the AB Pharmacy website as at 11 July 2026.

6.1 Privacy and consent settings

Service

Provider

Purpose

Legal status

Duration

Privacy settings and consent management

IONOS

Records whether you have accepted, rejected or configured optional website services

Strictly necessary

For the period configured by IONOS or until browser data is deleted

The consent-management technology is required to remember your privacy choices.

The exact technical identifier used by IONOS may be generated or updated automatically by the website platform.

6.2 IONOS SiteAnalytics

Service

Provider

Purpose

Technology

Duration

IONOS SiteAnalytics

IONOS

Statistical analysis, measurement of website use and technical optimisation

Tracking pixel and server log data rather than analytics cookies

Website statistics are retained in accordance with IONOS settings and applicable retention periods

IONOS SiteAnalytics may process:

• the website or page requested;
• the referring website;
• browser type and version;
• operating system;
• device type;
• date and time of access; and
• an anonymised IP address used to determine the approximate location of access.

IONOS states that SiteAnalytics does not use cookies and that the visitor’s IP address is anonymised directly after transmission.

The information is used to produce aggregated website statistics and to help improve the technical operation of the website.

IONOS states that SiteAnalytics information is not used to identify individual website visitors and is not passed to third parties by IONOS.

6.3 Website Translator

Service

Provider

Purpose

Legal status

Duration

Website Translator

IONOS and its translation technology provider

Translates website content into a language selected by the visitor

Optional and activated only after consent

Session or for the period specified by the provider

The website includes an optional translation facility.

The translation service is blocked until you consent to it. The website displays a notice explaining that the third-party service may collect information about your activity.

When enabled, the translation service may process:

• your IP address;
• device and browser information;
• the webpage being translated;
• your selected language; and
• technical information necessary to provide the translation.

Do not activate the translation service unless you agree to the associated processing.

You may withdraw your consent through the website’s Privacy Settings.

6.4 Google Maps

Service

Provider

Purpose

Legal status

Duration

Google Maps

Google Ireland Limited and associated Google companies

Displays an interactive map showing the pharmacy’s location

Optional and activated only after consent

Cookies and browser storage may remain for periods determined by Google

The website contains embedded Google Maps content.

Google Maps is blocked until you consent. Before the map is loaded, the website displays a notice explaining that the third-party service may collect information about your activity.

When you accept Google Maps, Google may receive or process information including:

• your IP address;
• device and browser details;
• the page you visited;
• your approximate location;
• map interactions;
• language settings; and
• information about your Google account where you are signed in.

Google may place cookies or use similar technologies when the map is loaded.

Google determines the precise names and duration of its cookies and may update them independently. Google’s own privacy and cookie information applies to its processing.

You can use the AB Pharmacy website without activating Google Maps.

7. Cookies and services not currently identified

The public website scan did not identify the following services as currently active:

• Google Analytics;
• Meta or Facebook Pixel;
• TikTok Pixel;
• Microsoft Advertising;
• personalised advertising services;
• online payment services;
• online shopping-basket cookies;
• customer account or login cookies;
• appointment-booking platforms; or
• social-media feed cookies.

AB Pharmacy will update this policy before introducing any additional analytics, advertising, payment, account, shopping or embedded services.

8. Strictly necessary technologies

Strictly necessary technologies are required for the website or a service you have specifically requested to function.

These may be used to:

• maintain website security;
• deliver website pages;
• record privacy preferences;
• prevent misuse;
• balance website traffic; or
• maintain technical website availability.

These technologies do not normally require consent.

Blocking strictly necessary technologies through your browser may prevent the website or privacy settings from working correctly.

9. Optional services

The following services are treated as optional on the current website:

• Website Translator; and
• Google Maps.

These services should remain blocked unless you consent to them through the website’s privacy banner.

Rejecting these services will not prevent you from viewing the main website content or contacting AB Pharmacy.

10. Giving consent

Where consent is required, optional services will not be activated until you make a choice.

You may:

• select “Accept” to activate optional services;
• select “Reject” to decline them;
• choose “Configure” to select services individually; or
• save your choices through the Privacy Settings panel.

Consent must be freely given, specific, informed and indicated through a clear positive action.

Simply continuing to browse the website is not treated as consent to optional services.

11. Changing or withdrawing consent

You may change or withdraw your consent at any time by opening the Privacy Settings control displayed on the website.

You can then:

• enable or disable Website Translator;
• enable or disable IONOS SiteAnalytics where the consent tool provides that option;
• enable or disable Google Maps; or
• reject all optional services.

Withdrawing consent will not affect the lawfulness of processing that took place before your consent was withdrawn.

Some information or cookies already stored by a third-party provider may remain on your device until they expire or are deleted through your browser settings.

12. Managing cookies through your browser

Most browsers allow you to manage cookies and stored website information.

Depending on your browser, you may be able to:

• see which cookies are stored;
• delete individual cookies;
• delete all cookies;
• block third-party cookies;
• block all cookies;
• clear browser storage; or
• receive a warning before a cookie is placed.

Instructions are normally available in your browser’s privacy or security settings.

Blocking all cookies or browser storage may prevent the website from remembering your privacy choices.

13. Third-party services

Website Translator and Google Maps are provided by third parties.

When you activate a third-party service, information may be transferred directly from your device to that provider.

Third-party providers may act as independent controllers and may use information in accordance with their own privacy policies.

AB Pharmacy does not control the cookies, browser storage, retention periods or privacy practices of those independent providers.

14. International transfers

Some third-party technology providers may process information outside the United Kingdom.

Where AB Pharmacy is responsible for an international transfer, appropriate safeguards will be used in accordance with UK data-protection law.

Where a third-party provider acts as an independent controller, its own international-transfer arrangements apply.

Further information about international transfers should be included in our Privacy Notice.

15. Information collected through the contact form

The contact form on the AB Pharmacy website is not itself an optional tracking technology.

When you submit the contact form, the information you enter is processed to receive and respond to your enquiry.

The website currently states that information submitted through the form will be stored and processed for the purpose of establishing contact.

Further information about how contact-form information is used, retained and protected is provided in our Privacy Notice.

16. Retention

Cookies and similar technologies remain on your device for the period set by the relevant provider unless:

• you delete them earlier;
• you withdraw consent;
• you clear your browser data; or
• they are automatically removed when the browser session ends.

Website analytics and server-log information will be retained only for as long as reasonably necessary for statistical analysis, website security and technical optimisation.

17. Changes to this Cookie Policy

We may update this Cookie Policy to reflect changes in:

• the website;
• the services or technologies used;
• IONOS website settings;
• third-party providers;
• legislation; or
• regulatory guidance.

The latest version will be displayed on this page with the date it was last updated.

Where a change affects an optional service, we may ask you to make a new consent choice.

18. Contact us

For questions about this Cookie Policy or the use of cookies and similar technologies, contact:

AB Pharmacy
AB Care Group Limited
20A Turner Road
Edgware
HA8 6AU

Email: info@abpharmacy.co.uk
Telephone: To be confirmed
Website: www.abpharmacy.co.uk

You may also write to the company’s registered office:

AB Care Group Limited
76 Harrowdene Road
Wembley
England
HA0 2JF

19. Complaints

Please contact us first if you have concerns about our use of cookies, analytics or personal information.

You also have the right to complain to the Information Commissioner’s Office, the United Kingdom’s data-protection regulator:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: www.ico.org.uk